We at Skinive care about your privacy and protecting your personal data is very important for us and we are fully committed to protecting and safeguarding the personal data you share with us when you use our service. Please read this privacy policy carefully to help you understand what personal data and how we process, who has access to your data and what rights you have.
If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
1. Introduction
Welcome to Skinive website and “Online Services”, an online information and communication service provided by Skinve Holding B.V. (“Skinive” or “We” or “Us”), subject to your agreement with all of these terms and conditions (“Terms”). Skinve Holding B.V. is a foundation incorporated under the laws of The Netherlands.
Skinve Holding B.V. may modify these Terms at any time, and such modifications shall be effective immediately upon posting the modified Terms on Skinive website. We will ask you to acknowledge that you have received the modified Terms prior to your access to the Services.
With respect to any changes to the Terms that involve material adverse changes, such as deteriorated entitlements or higher costs, we will offer
subscribers an opportunity to opt out of such changes for the remainder of their paid subscription (with the effect that we continue to apply the previous version of the Terms or allow the subscribers who are opting out to terminate early subject to a pro-rated refund of prepaid fees), if and as required by law. You can opt-out by sending an email to
info@skinive.com
If you do not accept these updated Terms or do not wish to be bound by changes following posted notices, you should discontinue use of the Websites and the Service.
From time to time Skinive may offer website visitors the opportunity to participate in additional features or services through Skinive Online Services. You may be required to enter into additional agreements or to provide authorizations before you can access such features or services.
If you do not agree with all the Terms, or if you are under the age of eighteen (18), do not use the Service. Please review all of the Terms carefully
before using the Service. In addition to these Terms, the Online Services are also governed by our Privacy Policy and Cookie Policy.
2. Supply of Services
Skinive provides the following Online Services:
- The chat-bot application (App) in Facebook and Telegram messengers;
- Skinive mobile applications in Appstore & Google Play
- The website www.skinive.com (Website).
In order to use the Skinive Services, as described below, you need Start chat-bot to receive a Skinive account. You can and by completing the questionnaire of the Risk Profile and Skin Type.
Depending on the country you are residing in, and what kind of service you have selected, the Skinive App provides the following Services: Skinive
assessment and other services.
The goal of the Skinive Online Services is to help you monitor and track your skin over time, inform you about the health of skin, provide you with the opportunity to assess the risk profile of your skin. We aim to create higher awareness of your skin health by sending you information and reminders to keep you on track with your health journey.
Skinive Assessment
The Skinive Assessment service allows you to take a picture of an individual spot on your body by following the user guide instructions. The pictures will then be assessed by the Skinive algorithm for potential signs of the most common forms of skin acne, papilloma, moles, benign formations, cancer (i.e. melanoma, basal cell carcinoma, squamous cell carcinoma).
Skinive performs continuous quality control of the assessments with a team of algorithm and image recognition experts, collaborating with dermatologists. In cases with a potential health risk, Skinive provides feedback to you about the preferred next step to take.
The goal of the assessment is to help you understand your skin health and does not provide you with a diagnosis for skin cancer or any other potential skin condition.
Skinive also provides a subscription for one (1) month and one (1) year, which gives you access to unlimited Assessments while the subscription is active. After a year of subscription, you will be contacted that your subscription is ending. If you do not react or renew your subscription, your account will be downgraded to a standard account. You can always upgrade your account again.
Skinive collaborates with specific health insurers and corporates. When you are admitted to the year-long subscription via one of these parties, terms of usage and duration of use may differ and are dependent on the contract and agreement Skinive has with the relevant party.
Other services
In addition to the above services, Skinive provides other services that allows you to take photos with your standard smartphone camera, create storage, organize and comment on your pictures in order to track your skin over time. You can also complete the questionnaire to assess your skin profile.
No doctor-patient relationship
The Services are provided solely to you (Personal Services). No interactions within the Services create a doctor-patient relationship as defined under
Belarusian laws. Skinive is designed to support the health decisions and choices that you make for yourself. In the context of health and wellness, your decisions should always be made in conjunction with your attending physician or health care provider.
Data collection and data privacy
The Services can be provided to you when certain data is collected by us. The goals for which certain types of data are collected are listed below. For
further information on how we collect your data, we refer to our Privacy Policy. Your personal data is collected in order to provide you with the services, including the risk assessment, feedback, customer care, marketing, non-commercial communications, for research activities, to manage and improve our Services and for legal obligations.
3. Health Follow Up Policy
At Skinive we are constantly improving our services by performing research activities. As part of the research activities we may perform checks on the photos to verify the accuracy of the assessments. In case we discover certain findings that relate to your health we may contact you outside of our regular automated assessment in the app. We will inform you about these findings, by sending you a message to the email address that you have provided to us as your username. In case of a serious finding, and when we are not able to get in touch with you via your email address, we may try to get in contact with you via the phone number you provided to us, or via other channels.
4. When not to use the assessment
Skinive recommends you to read the user guide and Instructions for Use before you use the assessment.
The assessment is intended to discover potential signs of the most common forms of skin cancer (i.e. melanoma, basal cell carcinoma, squamous cell
carcinoma). If you wish to analyze a lesion, we advise you not to use the assessment if:
- You have dark skin (skin type V and VI per Fitzpatrick scale) or your skin is sunburnt;
- The lesion has been previously traumatized (excised/biopsied);
- The skin surrounding the lesion is not intact (open sores, ulcers, bleeding);
- The lesion is under the nail(s);
- The lesion is very close to a (visible) area with scar(s);
- The lesion and surrounding skin (<5cm) contain foreign matter (e.g. marker, tattoo, sunscreen, skin cream, powder, etc.);
- The lesion is surrounded or covered by a significant amount of hair;
- The lesion is on mucosal surfaces (e.g., lips, genitals)
- The lesion is in a skinfold.
When the assessment is made for a lesion that is subject to any of the aforementioned contraindications, the assessment may be influenced in an
unpredictable way. In case you have doubts about a skin lesion or when it changes, is irritated or bleeds, always consult with your doctor.
The contra indications only apply for the assessment. The contra indications are not applicable when you want to take pictures to monitor your skin lesions for changes without submitting for an assessment, or when you want to share your photo with a doctor. The lesion should be photographed directly (e.g. without the use of a dermascope, lens, mirror, or other appliances).
5. No Warranties
You understand and agree that Skinive Online Services and any Services, content or information contained on or provided by Skinive Online Services is provided on an “as is” basis. Skinive does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or no infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service or any merchandise, information or service provided through the service. In addition, Skinive does not guarantee that use of Skinive Online Services will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses or worms and you understand that you are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output.
6. Fees for Services
- In order to use the Online Services, you may be required to submit your billing and payment information via BePaid, or the app stores Google Play or Apple App Store. Before you are using the Online Services within the App, other than the other Skinive services, you will be required to pay the amounts due as listed in the App or on the Website. You expressly authorize us to charge you for any amounts due using your payment information we file. All payment information will be processed, stored, and secured by our third party payment provider BePaid, or the app stores Google Play or Apple App Store.
- Your annual subscription will not be automatically renewed.
- You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive the Services
ordered until the end of your current subscription period. - Skinive collaborates with certain health insurers and corporates. When you are admitted to the use of assessments or the year subscription via one of our partners, fees for service and duration of use may differ and are dependent on the contract Skinive has with the partner.
7. Refund
1. As we provide you with a unique service, all paid services are non-refundable. If you believe that there has been an error in billing or you
are entitled to a refund, please contact us at
info@skinive.com
2. Credits that you have purchased or received in your wallet are not exchangeable for money.
8. Discontinuance of Services
Skinive reserves the right to modify, discontinue, temporarily or permanently, the Services, or any part thereof, at any time, with or without notice. When appropriate, Skinive will give you a proportional refund. In addition, your access to the Services may be discontinued at any time if you violate the Terms of this agreement or if we determine, if you purposely misuse the service or act in an unethical way, or for any other reason, that it is no longer appropriate for you to have access to the Services.
9. Disclaimer, Limitations and Exclusions of Liability
1. The Online Services of Skinive are being provided to monitor, track and understand your skin health. The Online Services are intended to help understand and support self assessments, but are not to be used or relied on solely for any diagnostic or treatment purposes and they do not replace a visit to the doctor. Any reliance by you is at your own discretion and risk. The assessment is provided to estimate the risk of an individual to develop the most common forms of skin cancer (i.e. melanoma, basal cell carcinoma, squamous cell carcinoma) over time. The risk assessment is based on a smart phone generated picture which may not be an actual representation of any discomfort you experience (itching, irritation, bleeding), therefore, it is highly recommended that you discuss your personal risk factors and results of your assessment with your doctor. Skinive shall not be liable for any decision you take not to discuss your skin health, personal risk factors and/or results of your assessment with your doctor.
2. Skinive makes no representation or warranties relating to the information contained in the online and in-app library. We do not warrant that the medical information on the Online Services will be available, complete, completely accurate, up-to-date.
3. Notwithstanding the foregoing, Skinive reserves the right, but is not obligated, to refuse to post any content and/or remove your access to the Service.
4. We have no responsibility or liability for any kind of action that you do or do not take because of or despite of the information on the Online Services. If you are experiencing a medical emergency or you have any concern about your medical condition in any way you should seek immediate medical attention. You should not delay seeking medical advice, stop treatment, or disregard medical advice because of the information contained in the Online Services.
5. Skinive does not guarantee correct functioning of assessments if you use make an assessment while you are subject to a contra-indication for the use.
6. Our liability in connection with Online Services shall be limited to (i) direct damages or (in case of insurance coverage) (ii) the amount paid under our insurance policy, unless it concerns liability:
- for death or personal injury resulting from gross negligence;
- for damage resulting from fraud or fraudulent misrepresentation;
- which on the basis of the applicable law cannot be limited.
7. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
8. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
9. The Services are for domestic personal use only. Therefore we will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
10. You agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
11. We shall not be liable for any content you publish on social media by using a social media plugin on our website.
10. Copyright and Trademark Information
The mark “Skinive” and the geometric circles logo are trademarks and/or service marks of Skinve Holding B.V. The content and design of Skinive Online Services are protected by international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, non-commercial use only, so long as:
- you do not alter or modify the materials in any way;
- you include all applicable notices and disclaimers (including copyright notices); and
- you do not use the materials in a way that suggests an association with Skinive or an affiliated Skinive entity. You understand and agree that title to these materials shall not pass to you or any other user.
11. Consumer rules
Depending on your country, consumer protection rules may apply. We recommend you to take note of these.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of The Netherlands and subject to the exclusive jurisdiction of the courts of The Netherlands (insofar as this choice of law and forum is not set aside by (super)mandatory laws of other countries involved).
Privacy policy
We at Skinive care about your privacy and protecting your personal data is very important for us and we are fully committed to protecting and safeguarding the personal data you share with us when you use our service. Please read this privacy policy carefully to help you understand what personal data and how we process, who has access to your data and what rights you have.
If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
1. Introduction
This Privacy Policy applies to your access and use of the Website and services we provide via the Website of the mobile applications.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Website or Services. If you agree with our Privacy Policy, we hereby welcome you to our service.
We might amend this Privacy Policy from time to time. Visit this page regularly in order not to miss and to understand the changes. If we make important changes, we will always notify you before you use our service.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Services. If you agree with our Privacy Policy, we hereby welcome you to our service and you’re ready to start making assessments.
Below you can find summaries of the information in this Privacy Policy, you can click on the “read more” links in order to find the elaborate version. We hope this makes it easier for you to find the information you are looking for.
1.1. The personal data Skinive collects
To be able to help you monitor the health of your skin, certain information is necessary for us to be able to provide you with our Services. You can sign up for our service in the chat-bot App using your messenger When you want to use our paid services, you also have to provide us with your payment information.
If you a professional user, we will collect your name and contact details, as well as billing information. If you represent a legal entity, we will also use the details of that entity as your employer or client.
We collect information about the device you use to access our Chat-Bot App or Website. The type of information we collect can, for example, include the type of your device, the software you use, location, device language and your IP address. In addition to this, we collect the data you provide in the App including the answers to the questionnaire regarding skin profile and the Images you upload.
1.2. Why Skinive collects your data
We use your data to assist you in the best possible way. We need certain data in order to provide you with our full service and assist you with your health journey (for personal users) or with your professional activities (for professional users). We may also use your data for research purposes to improve our service. Furthermore, your information may be used for customer service, marketing, communications, and for legal purposes. Please read on for further details.
1.3. Skinive and third parties
Skinive has third party service providers that help us provide or improve our service, this includes service providers, payment providers and financial institutions, business partners or research institutions. Read here in more detail how your data is used and exchanged.
1.4. Skinive and social media
On our Website, we have share and like buttons to enable you to share our content with your network. We provide you with the opportunity to use your Facebook and Telegram to login to our Services and we also have a Facebook plugin which provides us with information which allows us to improve our services. Read more here.
1.5. Privacy, data security, and data retention
Skinive has implemented various measures and procedures to safeguard your personal data, as stipulated by European and Belarussian data protection law. We will retain your data for 12 months after you unsubscribe from our service. Read more here.
1.6. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. Read more below.
1.7. Your rights – access to your information
At any time, you can make a request to review, correct, delete, obtain your data. You are also entitled to withdraw consent for the processing of the personal data we hold of you. You can do this by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights. Please read more here.
1.8. Responsible party for the processing
Skinive Holding B.V., located in Amsterdam, the Netherlands, is the owner and operator of the service and is the controller of personal data processed via the Website, Chat Bot and the App. For more details, please see below.
Please find the full explanation on how we process your data below.
2. The personal data Skinive collects
Personal data you provide to us
The data you provide to us is collected and used (“processed”) by us to provide you with our best service. The minimum information you are asked for to provide us is your email address in order to access our service.
In our chat-bot App, you can provide further information regarding your skin type and risk profile. We also collect the Images you take of your skin lesions and the way you store, organize and comment on them. Without your explicit consent, we are not allowed to store this type of information, and we cannot provide you with our service.
Other information we collect is your payment information and the information you provide to complete your personal profile: your first name and last name, profile picture, gender, date of birth, location, phone number, language.
When you use our Smart Check services and submit a picture of your skin lesion for analysis by our service, we store the pictures and collect the information of your assessment. We do this to be able to assist you with your health journey. We will ask for your explicit consent to allow us to store this type of information before you use such service, without your consent we cannot provide you with our service.
As part of your health journey, we may send you follow-up emails regarding the provided advice and to assist you by reminding you to seek medical attention when necessary. If you wish to reply to these emails and get in touch with our Customer Support we will collect the information that you provide in these replies from you too.
When you use our App, we also collect data that identifies your mobile device and your use of the platform. The information we store includes notification access, device-specific settings and characteristics, system activity, location details, IP address, language settings, app crashes and other device event information, access dates and times of your usage of the app.
We collect information when you give us feedback via your App Store or the questionnaire.
Personal information you provide us regarding the health of others
Our service is exclusively meant for your personal use. If you want to help others, please do so by encouraging them to download their own version of Skinive. This will help them with their health journey and ensures that any health-related messages will be delivered to the right person.
Personal information you provide us as a professional
When you access and use our service for professional purposes, we collect your name, email address, name of the organisation you are employed at or otherwise represent, other contact details (address, phone number).
Any personal data you upload when using our services we process on your behalf as a data processor. You, as controller of such data, shall ensure that you comply with all applicable data protection requirements, when processing such data and entrusting its further processing to us. Our processing of such data will be governed by a separate data processing agreement.
Automatically collected personal data
During your visit to our Website or App, we automatically collect certain information of you, your visit of the service and the device you are using. This data includes data on the hardware, software, operating system, internet browser, IP address, language and application settings and version. We also collect data about when and how you used the service, including interaction with the elements on it and which pages you visited in the App or on the Website.
3. Why Skinive collects your data
We use your data to assist you in the best possible way, your data may be used for the following reasons:
Health journey: The main reason why we collect your personal data is to supply you with our core service: assistance with your skin health journey and assist you with the early detection of irregular patterns on your skin, which can be a potential sign of the development of skin cancer.
Management and improvement of our Services: We use your information to manage our Website, App, and business and to improve our services continuously.
Customer Service: Our customer service is here to help you and we use your data to do so. We may send you email notifications and/or in-App messages relating to the results of the analysis, this includes emails in which we provide you with information and ask you to provide us with information about possible follow-up actions.
Marketing: In order to keep you informed, we may send you communications relating to our business, by email or other contact details you provided to us, we may send you a questionnaire or invite you to provide a review of your experiences with our service, and we also may get in touch with you regarding feedback, inquiries, and complaints you made regarding our Website and App, provided that you did not opt-out from receiving such communication. If you submit personal information for publication on our Website, we will use that information in accordance with the license you grant to us.
Communications: We will send you communication regarding assessments you make via the App.
Research activities: In order to support the research on skin cancer and detection methods, we may use your data, depersonalitic (without a direct link to your identity) or anonymized (without us being able to identify you at all), for research purposes. This may include sharing your data with carefully selected third party research institutions. By uploading your images in the App, you explicitly consent to the images being processed for the purposes of the provision of the services and to be used anonymously for the purposes of research and testing of our services. As such, your images may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality.
Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service as reasonably expected.
We collect and process your data based on the following legal grounds
Contractual necessity: In order to fulfill the contract, you enter into with us when you use our Services, we have to process some essential information. When you wish to use one of our paid services we may need to process your email address, pictures of skin lesions, risk assessment, payment information.
Legitimate interests: We are committed to improving and growing our service. Some of your data can help us to improve and promote our Service and Website, other data we may need for administrative, legal purposes or anti-fraud activities.
Legal obligations: We have to comply with certain laws and (country specific) regulations. In order to comply with these, we need information about your location and date of birth.
Consent: For certain promotional and marketing activities, we may ask additional consent. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy.
Explicit consent: Data regarding the health of your skin and risk assessments is a more sensitive category of data. In order to lawfully process this data for you, we will ask your explicit consent before we can assist you. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we will not be able to provide you with our Services and you should discontinue using our Services.
4. Skinive and third parties
For some specific reasons, Skinive may share your personal data with carefully-selected third parties, such us our IT service providers, insurers, tax authorities. Please find an up-to-date list of the categories of our third parties here.
5. Skinive and social media
Skinive uses social media for various reasons. We provide you with the opportunity to use your Facebook and Telegram login for your convenience. You supply your credentials to a Facebook-owned dialogue or embedded website, we will not receive any of your personal data from Facebook and we are not responsible for the processing of your data by Facebook.
On our Website, we integrated social media like and share buttons (Facebook, Twitter, LinkedIn, Reddit), which allows you to share the content you like directly with your network. The social media plugins may process your personal data when you choose to share or like any content of our Website with your network. Skinive does not control and is not responsible for, the processing of personal data by these networks.
Furthermore, we have a Facebook plugin which provides us with data which we use to monitor and maintain our Service. The information we receive from this plugin is not personalized and Skinive is not responsible for the processing of your data by Facebook.
6. Data privacy, security, and data retention
Privacy
All data you provide to us and we collect from you is stored on secure cloud servers (the Servers) in the territory of the European Union. As a result, your personal information may be transferred to and stored at, a destination outside your country. By submitting your personal information, you agree to the transfer of your personal information to the servers.
Personal information may also be processed by staff or by other third party service providers operating outside your country who work for us. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws.
Data security
All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers using industry-standard encryption (TLS). Furthermore, data is stored in encrypted form when at rest on the servers.
We store your account information and your digital images in separate data stores. The cloud server infrastructure is protected using firewalls and monitoring.
We work with appropriate procedures to prevent unauthorised access to and/or misuse of your personal data.
Skinive uses appropriate procedures and business systems to safeguard your personal data. Furthermore, we use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data.
Data retention
Skinive will destroy or de-identify your personal information once it is no longer required for the purpose or purposes for which it was collected.
If you terminate the Services and delete your account, we will retain your personal information for a period of 12 months, after which we will delete your data. We will retain the images you have uploaded prior to termination in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services. We will ask for your consent to process your data anonymously for research purposes.
We will retain (electronic) documents containing personal information:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.
8. Your rights – access to your information
We will, upon your request, provide you with access to your personal information that is held by us. We will provide the data to you in a structured, understandable and machine readable way. We request that you provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address). We will require you to make your personal identification number and picture invisible to us.
In your request for access, we also request that you identify, as clearly as possible, the type(s) of information you wish to have access to. We will comply with your request to provide access to your personal information within 30 days and if you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
At any time, you can make a request to review, correct, delete, or obtain your data. You can also withdraw consent for the processing of the personal data we hold of you. You can make such request by mail or email, using the addresses listed below.
You also have the right to launch a complaint with the Data Protection Authority of your country (full list available here), when you have concerns about your rights, or if you feel that we are unlawfully processing your data.
You may oppose against the processing of personal information concerning you, even if they are relevant to the purpose of the collection.
You may instruct us at any time not to process your personal information for marketing purposes and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Responsible party for the processing of your data
The Website and the App are owned and operated by Skinive. You can contact us by writing to the business address given above, by using our Website contact form or the feedback form in the App or by email to info@skinive.com
1. Introduction
We at Skinive care about your privacy. We are fully committed to protecting and safeguarding the personal data you share with us when you use our service. In this Privacy Policy, we explain what kind of data we use, and how we use it. If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
We might amend this Privacy Policy from time to time. Visit this page regularly in order to understand what we do. If we make changes which are relevant to your consent and underlying information, we will always notify you before you use our service.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Services. If you agree with our Privacy Policy, we hereby welcome you to our service and you’re ready to start making assessments.
Below you can find summaries of the information in this Privacy Policy, you can click on the “read more” links in order to find the elaborate version. We hope this makes it easier for you to find the information you are looking for.
1.1. The personal data Skinive collects
To be able to help you monitor the health of your skin, certain information is necessary for us to be able to provide you with our Services. You can sign up for our service in the chat-bot App using your messenger When you want to use our paid services, you also have to provide us with your payment information. We collect information about the device you use to access our chat-bot App or Website. The type of information we collect can, for example, include the type of your device, the software you use, location, device language and your IP address. In addition to this, we collect the data you provide in the App including the answers to the questionnaire regarding your skin profile and the pictures you take.
1.2. Why Skinive collects your data
We use your data to assist you in the best possible way. We need certain data in order to provide you with our full service and assist you with your health journey. We may also use your data for research purposes to improve our service. Furthermore, your information may be used for customer service, marketing, communications, and for legal purposes. Please read on for further details.
1.3. Skinive and third parties
Skinive has third party service providers that help us provide or improve our service, this includes service providers, payment providers and financial institutions, business partners or research institutions. Read here in more detail how your data is used and exchanged.
1.4. Skinive and social media
On our Website, we have share and like buttons to enable you to share our content with your network. We provide you with the opportunity to use your Facebook and Telegram to login to our Services and we also have a Facebook plugin which provides us with information which allows us to improve our services. Read more here.
1.5. Privacy, data security, and data retention
Skinive has implemented various measures and procedures to safeguard your personal data, as stipulated by European and Belarussian data protection law. We will retain your data for 12 months after you unsubscribe from our service. Read more here.
1.6. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. Read more below.
1.7. Your rights – access to your information
At any time, you can make a request to review, correct, delete, obtain your data. You are also entitled to withdraw consent for the processing of the personal data we hold of you. You can do this by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights. Please read more here.
1.8. Responsible party for the processing
Skinive, located in Minsk, Republic of Belarus, is the owner and operator of the service and is the controller of personal data processed via the Website and the App. For more details, please see below.
Please find the full explanation on how we process your data below.
2. The personal data Skinive collects
Personal data you provide to us
The data you provide to us is collected and used (“processed”) by us to provide you with our best service. The minimum information you are asked for to provide us is your email address in order to access our service.
In our chat-bot App, you can provide further information regarding your skin type and risk profile. We also collect the pictures you take of your skin lesions and the way you store, organize and comment on them. Without your explicit consent, we are not allowed to store this type of information, and we cannot provide you with our service.
Other information we collect is your payment information and the information you provide to complete your personal profile: your first name and last name, profile picture, gender, date of birth, location, phone number, language.
When you use our Smart Check services and submit a picture of your skin lesion for analysis by our service, we store the pictures and collect the information of your assessment. We do this to be able to assist you with your health journey. We will ask for your explicit consent to allow us to store this type of information before you use such service, without your consent we cannot provide you with our service.
As part of your health journey, we may send you follow-up emails regarding the provided advice and to assist you by reminding you to seek medical attention when necessary. If you wish to reply to these emails and get in touch with our Customer Support we will collect the information that you provide in these replies from you too.
When you use our App, we also collect data that identifies your mobile device and your use of the platform. The information we store includes notification access, device-specific settings and characteristics, system activity, location details, IP address, language settings, app crashes and other device event information, access dates and times of your usage of the app.
We collect information when you give us feedback via your App Store or the questionnaire.
Personal information you provide us regarding the health of others
Our service is exclusively meant for your personal use. If you want to help others, please do so by encouraging them to download their own version of Skinive. This will help them with their health journey and ensures that any health-related messages will be delivered to the right person.
Automatically collected personal data
During your visit to our Website or App, we automatically collect certain information of you, your visit of the service and the device you are using. This data includes data on the hardware, software, operating system, internet browser, IP address, language and application settings and version. We also collect data about when and how you used the service, including interaction with the elements on it and which pages you visited in the App or on the Website.
3. Why Skinive collects your data
We use your data to assist you in the best possible way, your data may be used for the following reasons:
Health journey: The main reason why we collect your personal data is to supply you with our core service: assistance with your skin health journey and assist you with the early detection of irregular patterns on your skin, which can be a potential sign of the development of skin cancer.
Management and improvement of our Services: We use your information to manage our Website, App, and business and to improve our services continuously.
Customer Service: Our customer service is here to help you and we use your data to do so. We may send you email notifications and/or in-App messages relating to the results of the analysis, this includes emails in which we provide you with information and ask you to provide us with information about possible follow-up actions.
Marketing: In order to keep you informed, we may send you communications relating to our business, by email or other contact details you provided to us. If you submit personal information for publication on our Website, we will use that information in accordance with the license you grant to us.
Communications: We will send you communication regarding assessments you make via the App. If you opt-in for our mailing list, we may send you non-commercial communications, including our newsletter. When you use our services, we may send you a questionnaire or invite you to provide a review of your experiences with our service. We also may get in touch with you regarding feedback, inquiries, and complaints you made regarding our Website and App.
Research activities: In order to support the research on skin cancer and detection methods, we may use your data, depersonalitic (without a direct link to your identity) or anonymized (without us being able to identify you at all), for research purposes. This may include sharing your data with carefully selected third party research institutions. By uploading your images in the App, you explicitly consent to the images being processed for the purposes of the provision of the services and to be used anonymously for the purposes of research and testing of our services. As such, your images may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality.
Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service as reasonably expected.
We collect and process your data based on the following legal grounds
Contractual necessity: In order to fulfill the contract, you enter into with us when you use our Services, we have to process some essential information. When you wish to use one of our paid services we may need to process your email address, pictures of skin lesions, risk assessment, payment information.
Legitimate interests: We are committed to improving and growing our service. Some of your data can help us to improve and promote our Service and Website, other data we may need for administrative, legal purposes or anti-fraud activities.
Legal obligations: We have to comply with certain laws and (country specific) regulations. In order to comply with these, we need information about your location and date of birth.
Consent: For certain promotional and marketing activities, we may ask additional consent. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy.
Explicit consent: Data regarding the health of your skin and risk assessments is a more sensitive category of data. In order to lawfully process this data for you, we will ask your explicit consent before we can assist you. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we will not be able to provide you with our Services and you should discontinue using our Services.
4. Skinive and third parties
For some specific reasons, Skinive may share your personal data with carefully-selected third parties. Please find an up-to-date list of the categories of our third parties here.
5. Skinive and social media
Skinive uses social media for various reasons. We provide you with the opportunity to use your Facebook and Telegram login for your convenience. You supply your credentials to a Facebook-owned dialogue or embedded website, we will not receive any of your personal data from Facebook and we are not responsible for the processing of your data by Facebook.
On our Website, we integrated social media like and share buttons (Facebook, Twitter, LinkedIn, Reddit), which allows you to share the content you like directly with your network. The social media plugins may process your personal data when you choose to share or like any content of our Website with your network. Skinive does not control and is not responsible for, the processing of personal data by these networks.
Furthermore, we have a Facebook plugin which provides us with data which we use to monitor and maintain our Service. The information we receive from this plugin is not personalized and Skinive is not responsible for the processing of your data by Facebook.
6. Data privacy, security, and data retention
Privacy
All data you provide to us and we collect from you is stored on secure cloud servers (the Servers) in the territory of the Republic of Belarus, or stored by trusted third party service providers outside of the Republic of Belarus, which are held to similarly high standards. As a result, your personal information may be transferred to and stored at, a destination outside your country. By submitting your personal information, you agree to the transfer of your personal information to the servers.
Personal information may also be processed by staff or by other third party service providers operating outside your country who work for us. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws.
Data security
All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers using industry-standard encryption (TLS). Furthermore, data is stored in encrypted form when at rest on the servers.
We store your account information and your digital images in separate data stores. The cloud server infrastructure is protected using firewalls and monitoring.
We work with appropriate procedures to prevent unauthorised access to and/or misuse of your personal data.
Skinive uses appropriate procedures and business systems to safeguard your personal data. Furthermore, we use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data.
Data retention
Skinive will destroy or de-identify your personal information once it is no longer required for the purpose or purposes for which it was collected.
If you terminate the Services and delete your account, we will retain your personal information for a period of 12 months, after which we will delete your data. We will retain the images you have uploaded prior to termination in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services. We will ask for your consent to process your data anonymously for research purposes.
We will retain (electronic) documents containing personal information:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.
8. Your rights – access to your information
We will, upon your request, provide you with access to your personal information that is held by us. We will provide the data to you in a structured, understandable and machine readable way. We request that you provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address). We will require you to make your personal identification number and picture invisible to us.
In your request for access, we also request that you identify, as clearly as possible, the type(s) of information you wish to have access to. We will comply with your request to provide access to your personal information within 30 days and if you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
At any time, you can make a request to review, correct, delete, or obtain your data. You can also withdraw consent for the processing of the personal data we hold of you. You can make such request by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights, or if you feel that we are unlawfully processing your data.
You may oppose against the processing of personal information concerning you, even if they are relevant to the purpose of the collection.
You may instruct us at any time not to process your personal information for marketing purposes and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Responsible party for the processing of your data
The Website and the App are owned and operated by Skinive. You can contact us by writing to the business address given above, by using our Website contact form or the feedback form in the App or by email to info@skinive.com
Cookie Policy for Skinive
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, YouTube, Discuss, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: info@skinive.com
Privacy policy
We at Skinive care about your privacy and. Protecting your personal data is very important for us and we are fully committed to protecting and safeguarding the personal data you share with us when you use our service. Please read this privacy policy carefully to help you understand what personal data and how we process, who has access to your data and what rights you have.
If you have any questions, do not hesitate to contact us via the contact details listed at the end of this Policy.
For further information about our use of cookies, we refer to our Cookie Policy.
1. Introduction
This Privacy Policy applies to your access and use of the Website and services we provide via the Website of the mobile applications.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Website or Services. If you agree with our Privacy Policy, we hereby welcome you to our service.
We might amend this Privacy Policy from time to time. Visit this page regularly in order not to miss and to understand the changes. If we make important changes, we will always notify you before you use our service.
If you do not agree with our processing of personal data as described in this Privacy Policy, you cannot continue the use of our Services. If you agree with our Privacy Policy, we hereby welcome you to our service and you’re ready to start making assessments.
Below you can find summaries of the information in this Privacy Policy, you can click on the “read more” links in order to find the elaborate version. We hope this makes it easier for you to find the information you are looking for.
1.1. The personal data Skinive collects
To be able to help you monitor the health of your skin, certain information is necessary for us to be able to provide you with our Services. You can sign up for our service in the chat-bot App using your messenger When you want to use our paid services, you also have to provide us with your payment information.
If you a professional user, we will collect your name and contact details, as well as billing information. If you represent a legal entity, we will also use the details of that entity as your employer or client.
We collect information about the device you use to access our Chat-Bot App or Website. The type of information we collect can, for example, include the type of your device, the software you use, location, device language and your IP address. In addition to this, we collect the data you provide in the App including the answers to the questionnaire regarding skin profile and the Images you upload.
1.2. Why Skinive collects your data
We use your data to assist you in the best possible way. We need certain data in order to provide you with our full service and assist you with your health journey (for personal users) or with your professional activities (for professional users). We may also use your data for research purposes to improve our service. Furthermore, your information may be used for customer service, marketing, communications, and for legal purposes. Please read on for further details.
1.3. Skinive and third parties
Skinive has third party service providers that help us provide or improve our service, this includes service providers, payment providers and financial institutions, business partners or research institutions. Read here in more detail how your data is used and exchanged.
1.4. Skinive and social media
On our Website, we have share and like buttons to enable you to share our content with your network. We provide you with the opportunity to use your Facebook and Telegram to login to our Services and we also have a Facebook plugin which provides us with information which allows us to improve our services. Read more here.
1.5. Privacy, data security, and data retention
Skinive has implemented various measures and procedures to safeguard your personal data, as stipulated by European and Belarussian data protection law. We will retain your data for 12 months after you unsubscribe from our service. Read more here.
1.6. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. Read more below.
1.7. Your rights – access to your information
At any time, you can make a request to review, correct, delete, obtain your data. You are also entitled to withdraw consent for the processing of the personal data we hold of you. You can do this by mail or email, using the addresses listed below. You also have the right to contact the Belarussian Data Protection Authority when you have concerns about your rights. Please read more here.
1.8. Responsible party for the processing
Skinive Holding B.V., located in Amsterdam, the Netherlands, is the owner and operator of the service and is the controller of personal data processed via the Website, Chat Bot and the App. For more details, please see below.
Please find the full explanation on how we process your data below.
2. The personal data Skinive collects
Personal data you provide to us
The data you provide to us is collected and used (“processed”) by us to provide you with our best service. The minimum information you are asked for to provide us is your email address in order to access our service.
In our chat-bot App, you can provide further information regarding your skin type and risk profile. We also collect the Images you take of your skin lesions and the way you store, organize and comment on them. Without your explicit consent, we are not allowed to store this type of information, and we cannot provide you with our service.
Other information we collect is your payment information and the information you provide to complete your personal profile: your first name and last name, profile picture, gender, date of birth, location, phone number, language.
When you use our Smart Check services and submit a picture of your skin lesion for analysis by our service, we store the pictures and collect the information of your assessment. We do this to be able to assist you with your health journey. We will ask for your explicit consent to allow us to store this type of information before you use such service, without your consent we cannot provide you with our service.
As part of your health journey, we may send you follow-up emails regarding the provided advice and to assist you by reminding you to seek medical attention when necessary. If you wish to reply to these emails and get in touch with our Customer Support we will collect the information that you provide in these replies from you too.
When you use our App, we also collect data that identifies your mobile device and your use of the platform. The information we store includes notification access, device-specific settings and characteristics, system activity, location details, IP address, language settings, app crashes and other device event information, access dates and times of your usage of the app.
We collect information when you give us feedback via your App Store or the questionnaire.
Personal information you provide us regarding the health of others
Our service is exclusively meant for your personal use. If you want to help others, please do so by encouraging them to download their own version of Skinive. This will help them with their health journey and ensures that any health-related messages will be delivered to the right person.
Personal information you provide us as a professional
When you access and use our service for professional purposes, we collect your name, email address, name of the organisation you are employed at or otherwise represent, other contact details (address, phone number).
Any personal data you upload when using our services we process on your behalf as a data processor. You, as controller of such data, shall ensure that you comply with all applicable data protection requirements, when processing such data and entrusting its further processing to us. Our processing of such data will be governed by a separate data processing agreement.
Automatically collected personal data
During your visit to our Website or App, we automatically collect certain information of you, your visit of the service and the device you are using. This data includes data on the hardware, software, operating system, internet browser, IP address, language and application settings and version. We also collect data about when and how you used the service, including interaction with the elements on it and which pages you visited in the App or on the Website.
3. Why Skinive collects your data
We use your data to assist you in the best possible way, your data may be used for the following reasons:
Health journey: The main reason why we collect your personal data is to supply you with our core service: assistance with your skin health journey and assist you with the early detection of irregular patterns on your skin, which can be a potential sign of the development of skin cancer.
Management and improvement of our Services: We use your information to manage our Website, App, and business and to improve our services continuously.
Customer Service: Our customer service is here to help you and we use your data to do so. We may send you email notifications and/or in-App messages relating to the results of the analysis, this includes emails in which we provide you with information and ask you to provide us with information about possible follow-up actions.
Marketing: In order to keep you informed, we may send you communications relating to our business, by email or other contact details you provided to us, we may send you a questionnaire or invite you to provide a review of your experiences with our service, and we also may get in touch with you regarding feedback, inquiries, and complaints you made regarding our Website and App, provided that you did not opt-out from receiving such communication. If you submit personal information for publication on our Website, we will use that information in accordance with the license you grant to us.
Communications: We will send you communication regarding assessments you make via the App.
Research activities: In order to support the research on skin cancer and detection methods, we may use your data, depersonalitic (without a direct link to your identity) or anonymized (without us being able to identify you at all), for research purposes. This may include sharing your data with carefully selected third party research institutions. By uploading your images in the App, you explicitly consent to the images being processed for the purposes of the provision of the services and to be used anonymously for the purposes of research and testing of our services. As such, your images may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality.
Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service as reasonably expected.
We collect and process your data based on the following legal grounds
Contractual necessity: In order to fulfill the contract, you enter into with us when you use our Services, we have to process some essential information. When you wish to use one of our paid services we may need to process your email address, pictures of skin lesions, risk assessment, payment information.
Legitimate interests: We are committed to improving and growing our service. Some of your data can help us to improve and promote our Service and Website, other data we may need for administrative, legal purposes or anti-fraud activities.
Legal obligations: We have to comply with certain laws and (country specific) regulations. In order to comply with these, we need information about your location and date of birth.
Consent: For certain promotional and marketing activities, we may ask additional consent. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy.
Explicit consent: Data regarding the health of your skin and risk assessments is a more sensitive category of data. In order to lawfully process this data for you, we will ask your explicit consent before we can assist you. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Policy. When you withdraw your consent, we will not be able to provide you with our Services and you should discontinue using our Services.
4. Skinive and third parties
For some specific reasons, Skinive may share your personal data with carefully-selected third parties, such us our IT service providers, insurers, tax authorities. Please find an up-to-date list of the categories of our third parties here.
5. Skinive and social media
Skinive uses social media for various reasons. We provide you with the opportunity to use your Facebook and Telegram login for your convenience. You supply your credentials to a Facebook-owned dialogue or embedded website, we will not receive any of your personal data from Facebook and we are not responsible for the processing of your data by Facebook.
On our Website, we integrated social media like and share buttons (Facebook, Twitter, LinkedIn, Reddit), which allows you to share the content you like directly with your network. The social media plugins may process your personal data when you choose to share or like any content of our Website with your network. Skinive does not control and is not responsible for, the processing of personal data by these networks.
Furthermore, we have a Facebook plugin which provides us with data which we use to monitor and maintain our Service. The information we receive from this plugin is not personalized and Skinive is not responsible for the processing of your data by Facebook.
6. Data privacy, security, and data retention
Privacy
All data you provide to us and we collect from you is stored on secure cloud servers (the Servers) in the territory of the European Union. As a result, your personal information may be transferred to and stored at, a destination outside your country. By submitting your personal information, you agree to the transfer of your personal information to the servers.
Personal information may also be processed by staff or by other third party service providers operating outside your country who work for us. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws.
Data security
All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers using industry-standard encryption (TLS). Furthermore, data is stored in encrypted form when at rest on the servers.
We store your account information and your digital images in separate data stores. The cloud server infrastructure is protected using firewalls and monitoring.
We work with appropriate procedures to prevent unauthorised access to and/or misuse of your personal data.
Skinive uses appropriate procedures and business systems to safeguard your personal data. Furthermore, we use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data.
Data retention
Skinive will destroy or de-identify your personal information once it is no longer required for the purpose or purposes for which it was collected.
If you terminate the Services and delete your account, we will retain your personal information for a period of 12 months, after which we will delete your data. We will retain the images you have uploaded prior to termination in anonymous form only, for the purposes of medical, clinical and commercial research, and for testing of the Services. We will ask for your consent to process your data anonymously for research purposes.
We will retain (electronic) documents containing personal information:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Personal data of children
Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.
8. Your rights – access to your information
We will, upon your request, provide you with access to your personal information that is held by us. We will provide the data to you in a structured, understandable and machine readable way. We request that you provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address). We will require you to make your personal identification number and picture invisible to us.
In your request for access, we also request that you identify, as clearly as possible, the type(s) of information you wish to have access to. We will comply with your request to provide access to your personal information within 30 days and if you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
At any time, you can make a request to review, correct, delete, or obtain your data. You can also withdraw consent for the processing of the personal data we hold of you. You can make such request by mail or email, using the addresses listed below.
You also have the right to launch a complaint with the Data Protection Authority of your country (full list available here), when you have concerns about your rights, or if you feel that we are unlawfully processing your data.
You may oppose against the processing of personal information concerning you, even if they are relevant to the purpose of the collection.
You may instruct us at any time not to process your personal information for marketing purposes and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Responsible party for the processing of your data
The Website and the App are owned and operated by Skinive. You can contact us by writing to the business address given above, by using our Website contact form or the feedback form in the App or by email to info@skinive.com